Privacy Policy
User Privacy Policy:
1. Introduction
At ElidiaKart.com, we take your privacy and data security seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our platform to explore and shop for a diverse range of household items. By using ElidiaKart.com, you agree to adhere to the terms and conditions laid out in this Privacy Policy.
2. Information We Collect
We collect various types of information to provide you with a seamless and personalized shopping experience:
Personal Information: When you create an account, place an order, or interact with our platform, we collect personal details like your name, email address, contact information, and shipping address.
Browsing Information: To enhance your user experience and improve our services, we gather data related to your browsing activities, including IP address, device information, and cookies.
Payment Information: We collect and process payment details for purchase transactions. However, we do not store sensitive payment information like credit card numbers.
3. Use of Information
We utilize the collected information for the following purposes:
Order Processing and Fulfillment: Personal information is used to process your orders, facilitate shipping and delivery, and provide customer support.
Personalization: We may personalize your shopping experience and recommend products based on your preferences and browsing history.
Communication: Your contact information is used to send important updates, promotional offers, newsletters, and other marketing communications. You can unsubscribe from these communications at any time.
4. Information Sharing
We ensure the confidentiality of your information and only share it under specific circumstances:
Trusted Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our platform, processing payments, delivering products, and providing customer support. These providers are contractually obligated to use your information solely for the intended purposes.
Vendor Partners: Elite India and other vendors selling products on our platform may have access to certain personal information necessary for order fulfillment and customer support. However, they do not have access to sensitive payment details.
5. Data Security
Your security is paramount to us, and we implement robust measures to protect your personal information:
Encryption and Secure Payment Gateways: We use encryption and secure payment gateways to safeguard your data from unauthorized access.
Regular System Monitoring: We conduct regular system monitoring to prevent unauthorized disclosure, alteration, or destruction of your information.
6. International Data Transfers
As an international platform, your personal information may be transferred and stored on servers located in different countries. We ensure these transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.
7. Cookies and Tracking Technologies
We utilize cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage or disable cookies through your browser settings, although some platform features may be affected.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any personal information.
9. Children’s Privacy
ElidiaKart.com is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware of any such information being collected, we will take immediate steps to delete it.
10. Changes to this Privacy Policy
To reflect changes in our practices or legal requirements, we may update this Privacy Policy from time to time. We will notify you of any material changes through the platform or other means. We recommend periodically reviewing this Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at team@elidiakart.com. Our Privacy Team will be happy to assist you.
Vendor Selling Policy
This Vendor Selling Policy (“Policy”) outlines the terms and conditions for selling products on ElidiaKart.com (“Platform”). By becoming a vendor on our platform, you agree to comply with this Policy. Please read it carefully.
Vendor Registration and Account Setup: a. Vendors must complete the registration process and provide accurate and complete information. b. Vendors are responsible for maintaining the confidentiality of their account and password. c. Vendors must not share their account credentials with any third parties.
Product Listing and Information: a. Vendors are responsible for creating accurate and detailed product listings. b. Product descriptions must be clear, informative, and adhere to our content guidelines. c. Vendors must ensure that the images and information provided for each product are current and accurate. d. Any offers, promotions, or discounts must be clearly stated and honored.
Product Quality and Authenticity: a. Vendors must sell genuine and authentic products on the Platform. b. The quality of products must meet industry standards and customer expectations. c. Counterfeit or fake products are strictly prohibited.
Pricing, Commissions, and Taxes: a. Vendors are responsible for setting competitive prices for their products. b. ElidiaKart.com may charge a commission on each product sold, ranging from 2% to 10%, based on promotional plans offered by ElidiaKart.com from time to time. c. Vendors are responsible for complying with applicable Goods and Services Tax (GST) regulations and charging the appropriate GST percentage on their products. d. Vendors should provide accurate invoices and necessary tax documentation to customers.
Stock Availability and Inventory Management: a. Vendors must ensure that the products listed on the Platform are available in their inventory. b. Out-of-stock items must be promptly updated or temporarily removed from the listings. c. Vendors should manage their inventory efficiently to avoid any delays in order fulfillment.
Order Fulfillment and Shipping: a. Vendors are responsible for fulfilling customer orders promptly. b. Products must be securely packaged to prevent damage during shipping. c. Vendors should provide accurate and timely shipping updates to customers. d. Any shipping delays or issues should be promptly communicated to the customer and ElidiaKart.com.
Customer Service and Support: a. Vendors must provide excellent customer service and respond to customer inquiries in a timely manner. b. Any customer complaints or disputes should be resolved promptly and professionally. c. Vendors should strive to maintain a high level of customer satisfaction.
Returns and Refunds: a. Vendors must have a clear and fair return policy in place. b. Return requests from customers should be handled promptly and in accordance with the policy. c. Refunds, if applicable, should be processed in a timely manner.
Prohibited Activities: a. Vendors must not engage in any prohibited activities, including but not limited to selling illegal or prohibited items, infringing intellectual property rights, or engaging in fraudulent practices. b. Vendors should comply with all applicable laws and regulations.
Compliance with Policies and Guidelines: a. Vendors must adhere to all policies and guidelines set forth by ElidiaKart.com. b. Vendors should familiarize themselves with all applicable laws and regulations related to their products and services.
Seller Account Setup: a. Vendors must provide all required proofs of business, including GST registration and MESE certificates. b. Vendors must provide a valid identity proof (PAN, Aadhaar, Passport, Driving license, or any other valid ID issued by the Government of India). c. ElidiaKart.com will provide a seller admin account to handle the seller’s account and operations. d. Vendors can use the provided Android/iOS-based app to conveniently manage their sales and account.
Termination of Vendor Account: a. ElidiaKart.com reserves the right to terminate a vendor’s account if they violate this Policy or any other applicable policies. b. Termination may occur without prior notice or liability.
Policy Updates: a. ElidiaKart.com may update or modify this Policy from time to time. b. Vendors will be notified of any changes to the Policy, and their continued use of the Platform after such changes will signify acceptance of the revised Policy.
By registering as a vendor on ElidiaKart.com, you acknowledge that you have read, understood, and agreed to comply with this Vendor Selling Policy. Failure to adhere to these terms may result in account suspension or termination. ElidiaKart.com reserves the right to take appropriate legal action as deemed necessary.
Dispute Resolution Policy
ElidiaKart.com is dedicated to providing a safe and secure platform for sellers and buyers. We prioritize the satisfaction and protection of our users and aim to create a seamless shopping experience. To ensure the safety and fairness of transactions on ElidiaKart.com, we have implemented a comprehensive Seller-Buyer Dispute Resolution and Claims Policy. Please carefully review the following policy:
- Open Communication and Issue Resolution: We strongly encourage sellers and buyers to engage in open communication and make every effort to resolve any issues or disputes amicably. It is important to maintain a constructive dialogue and mutual understanding to reach a satisfactory resolution.
- Dispute Initiation: If the seller and buyer are unable to resolve the issue independently, either party may initiate a dispute by raising a claim on ElidiaKart.com. Disputes should be raised at the transaction level and specifically address concerns related to that particular transaction.
- Dispute Types: Disputes can arise due to various reasons, including but not limited to:
- Wrong item received
- Item not as described
- Damaged or broken product seal
- Missing parts or accessories
- Incompatibility issues
- Incorrect seller description/specification
- Defective product with functional issues
- Manufacturer denying warranty due to an invalid invoice
- Dispute Resolution Process: ElidiaKart.com will serve as a neutral mediator to facilitate the resolution process between the seller and the buyer. Our team will thoroughly assess the available information and evidence provided by both parties to arrive at a fair and reasonable resolution.
- Temporary Hold on Seller Payments: In certain cases, when a dispute is raised, the payment for the specific order may be temporarily placed on hold until the issue is resolved. This measure is taken to ensure the fair resolution of the dispute and protect the interests of both the seller and the buyer.
- Seller Account Management: ElidiaKart.com provides a dedicated seller admin panel to each seller, allowing them to efficiently manage their sales and account activities. Additionally, sellers can utilize the provided Android/iOS app for convenient access and handling of their sales and account.
- Seller Commissions and GST: Sellers on ElidiaKart.com are subject to commissions ranging from 2% to 10%, based on the promotional plans offered by ElidiaKart.com from time to time. Additionally, sellers are responsible for collecting and remitting Goods and Services Tax (GST) as per the applicable rates on their products. Sellers must provide all required business proofs, including GST registration and other relevant certificates.
- Seller Verification: To maintain a secure marketplace, sellers are required to provide valid proofs of their business, including GST registration and any other necessary certificates. Sellers must also submit a valid identity proof such as PAN, Aadhaar, Passport, Driving license, or any other government-issued ID for verification purposes.
- Dispute Resolution and Claims Assistance: In the event of a dispute between a buyer and a seller, ElidiaKart.com will actively intervene and provide assistance to resolve the issue. Our team will assess the situation impartially and work towards a fair resolution that protects the rights and interests of both the seller and the buyer.
- Claim Initiation: Buyers or sellers can raise a claim on ElidiaKart.com for any kind of dispute or issue arising from a transaction. The claim should provide clear details of the problem, supporting evidence, and any relevant communication between the parties.
- ElidiaKart.com’s Role: ElidiaKart.com will act as an intermediary and evaluate the claims raised by both buyers and sellers. We will assess the provided information, communicate with both parties, and strive to reach a fair resolution based on the available evidence and our policies.
- Dispute Resolution Decision: The decision reached by ElidiaKart.com regarding a dispute or claim will be final and binding on all parties involved. Our aim is to provide a fair and impartial resolution that upholds the principles of transparency and customer satisfaction.
- Conclusion: ElidiaKart.com is committed to ensuring a safe and secure environment for sellers and buyers. Our Seller-Buyer Dispute Resolution and Claims Policy aim to protect the interests of all parties and provide a fair and transparent process for resolving disputes. We encourage sellers and buyers to communicate openly, cooperate in good faith, and adhere to the policy guidelines to maintain a trusted marketplace.
ElidiaKart.com Non-Liability Clause:
ElidiaKart.com, its employees, representatives, or any other person associated with ElidiaKart.com shall not be held liable for any losses, damages, claims, or disputes arising between buyers and sellers on the platform. This includes but is not limited to:
- Product Quality and Performance: ElidiaKart.com does not assume responsibility for the quality, performance, or functionality of the products sold by sellers on the platform. Buyers are advised to carefully review product descriptions, specifications, and user reviews before making a purchase decision.
- Transaction Issues: ElidiaKart.com shall not be responsible for any issues arising from transactions between buyers and sellers, including but not limited to delayed shipments, non-delivery of products, payment disputes, or fraudulent activities. Buyers and sellers are solely responsible for managing their transactions and resolving any related issues.
- Seller Compliance: ElidiaKart.com expects sellers to adhere to all applicable laws, regulations, and policies governing their business operations. However, ElidiaKart.com cannot guarantee the compliance of every seller on the platform. Buyers are advised to exercise due diligence and caution while engaging with sellers.
- Dispute Resolution: ElidiaKart.com may provide a platform for communication and mediation between buyers and sellers but shall not be held responsible for the outcome of any dispute resolution process. The decision reached by ElidiaKart.com is non-binding and does not absolve buyers and sellers of their own responsibilities and obligations.
- Indirect and Consequential Damages: ElidiaKart.com shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform, including but not limited to lost profits, business interruption, or reputational harm.
- Third-Party Services and Links: ElidiaKart.com may provide links or access to third-party services or websites. Any transactions, interactions, or disputes that may arise from these external services are the sole responsibility of the users involved. ElidiaKart.com does not endorse, guarantee, or assume liability for the actions or services of third parties.
- Limitation of Liability: In no event shall ElidiaKart.com, its employees, representatives, or any other person associated with ElidiaKart.com be liable for any direct damages exceeding the amount paid by the buyer for the specific transaction giving rise to the claim.
- Release of Claims: By using the ElidiaKart.com platform, buyers and sellers hereby release ElidiaKart.com, its employees, representatives, or any other person associated with ElidiaKart.com from any and all claims, demands, and liabilities arising out of or in connection with their use of the platform.
It is important for buyers and sellers to carefully evaluate their transactions, exercise due diligence, and communicate openly to mitigate any potential risks or disputes. ElidiaKart.com acts solely as a platform provider and does not assume responsibility for the actions or outcomes of individual users on the platform.
Code of Conduct
ElidiaKart.com is committed to providing a safe and positive experience for all users, whether they are buyers or sellers. Users are expected to adhere to the following code of conduct:
Respect and Professionalism: Treat other users, including sellers and buyers, with respect, professionalism, and courtesy. Engage in constructive and polite communication at all times.
Compliance with Policies: Familiarize yourself with and comply with the policies, terms of use, and guidelines set forth by ElidiaKart.com. This includes but is not limited to the platform’s terms of service, privacy policy, and community guidelines.
Honest and Transparent Communication: Provide accurate and truthful information when communicating with sellers or buyers. Do not misrepresent yourself, your intentions, or the products/services you are offering or seeking.
Fair and Ethical Practices: Conduct your activities on ElidiaKart.com in a fair and ethical manner. Do not engage in fraudulent, deceptive, or manipulative practices that may harm other users or the integrity of the platform.
Compliance with Applicable Laws: Ensure that your actions on ElidiaKart.com comply with all applicable laws, regulations, and legal requirements. This includes but is not limited to intellectual property rights, consumer protection laws, and privacy regulations.
Respect for Intellectual Property: Respect the intellectual property rights of others. Do not infringe upon copyrights, trademarks, patents, or any other intellectual property rights of sellers, buyers, or any third party.
Non-Discrimination: Treat all users equally and without discrimination based on factors such as race, ethnicity, religion, gender, sexual orientation, nationality, or any other protected characteristic.
Confidentiality and Privacy: Respect the confidentiality and privacy of other users. Do not share or misuse personal information without proper authorization or for purposes other than those intended within the platform.
Responsible Use of the Platform: Use ElidiaKart.com and its features responsibly. Do not engage in activities that may disrupt the platform’s functionality, manipulate search results, or violate the terms of use.
Reporting Violations: Promptly report any violations of the code of conduct or suspicious activities to the appropriate channels provided by ElidiaKart.com. This will help maintain the safety and integrity of the platform.
ElidiaKart.com reserves the right to take appropriate action, including but not limited to warnings, suspension, or termination of user accounts, in response to violations of this code of conduct. By using ElidiaKart.com, users agree to abide by this code of conduct and contribute to a positive and trustworthy environment for all.
Pricing Policy
At ElidiaKart.com, we are committed to ensuring fair and transparent pricing for our buyers and sellers. Our pricing policy outlines the guidelines and principles that govern the pricing practices on our platform:
Competitive and Fair Pricing: Sellers are expected to offer their products at competitive and fair prices. The prices should be in line with market standards and should not be unreasonably inflated or deflated to mislead buyers.
Transparent Pricing: Sellers should provide accurate and transparent pricing information for their products. The prices displayed on ElidiaKart.com should include all applicable taxes, fees, and charges. Any additional costs, such as shipping fees, should be clearly communicated to the buyers.
Prohibited Pricing Practices: Sellers must refrain from engaging in any prohibited pricing practices, including but not limited to:
- Price gouging: Inflating prices significantly during times of emergencies, natural disasters, or other extraordinary circumstances.
- Collusion: Engaging in anti-competitive practices, price fixing, or conspiring with other sellers to manipulate prices.
- Price discrimination: Offering different prices to different buyers based on factors such as their location, gender, or other protected characteristics.
Promotional Pricing: Sellers may offer promotional discounts or pricing for their products on ElidiaKart.com. However, the promotional pricing should be honest, transparent, and comply with applicable laws and regulations.
Dynamic Pricing: Sellers may use dynamic pricing strategies that involve adjusting prices based on factors such as market demand, supply, or competitive landscape. However, dynamic pricing should be implemented responsibly and without engaging in unfair or deceptive practices.
Price Accuracy and Updates: Sellers should ensure that the prices listed for their products on ElidiaKart.com are accurate and up to date. Any changes in pricing should be promptly updated to avoid confusion or misleading information.
Reporting Violations: Buyers and sellers are encouraged to report any pricing violations or suspicious pricing practices they come across on ElidiaKart.com. This will help maintain fairness and integrity in the marketplace.
ElidiaKart.com reserves the right to take appropriate action against sellers who violate the pricing policy, including but not limited to warnings, suspension, or termination of their accounts. By using ElidiaKart.com, sellers agree to adhere to this pricing policy and contribute to a fair and transparent pricing environment for all users.
Please note that this pricing policy is subject to change and may be updated from time to time.
Return Policy
Return Policy of ElidiaKart’s Products At ElidiaKart.com,
we are dedicated to providing fair and competitive prices for all our products. Our pricing team regularly reviews and updates prices to ensure accuracy and reflect market value. If you come across any pricing discrepancies or issues, please refer to our Pricing Policy for detailed information and resolution.
Return Policy for Defective or Damaged Items: ElidiaKart.com accepts returns exclusively for defective or damaged items. If you receive a product that is defective or damaged, please contact our customer support team within 5 days of delivery to initiate the return process. Our team will guide you through the necessary steps to facilitate the return, and ElidiaKart.com will cover the return shipping charges for defective or damaged items.
Return and Refund Process: Once your return request for a defective or damaged item is approved, we will provide you with a return shipping label or arrange a pickup from your location. Please ensure that the item is securely packaged in its original packaging, including all accessories, tags, and labels. Upon receiving the returned item, our quality assurance team will inspect it to confirm the defect or damage. If the defect or damage is verified, we will initiate the refund process. Refunds will be processed within a reasonable timeframe, typically within 15 business days, and will be issued using the original payment method.
Seller Return and Refund Policies: For products sold by third-party sellers on ElidiaKart.com, each seller has its own return and refund policy. Please review the specific return and refund policy provided by the seller on the product listing page. In case of any issues or disputes related to seller products, customers should directly contact the seller for resolution, following the seller’s return and refund policy.
Dispute Resolution: ElidiaKart.com strives to ensure a safe and reliable shopping experience for all customers. In the unlikely event of a dispute related to defective or damaged items, ElidiaKart.com will act as a mediator to facilitate communication and resolution. Our customer support team will guide and assist you throughout the dispute resolution process to ensure a fair and satisfactory outcome. Please note that the return policy applies only to defective or damaged items. We encourage you to thoroughly review the specific details of the Return Policy and individual seller policies for comprehensive and up-to-date information.
Pricing Policy: ElidiaKart.com is committed to providing fair and competitive prices for all products available on its platform. Our pricing team regularly reviews and updates the prices to ensure accuracy and reflect market value. If you encounter any pricing discrepancies or issues, please refer to our Pricing Policy for detailed information and resolution.
